Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our high-fashion collaborations and collector editions are released in limited quantities. Items are sold on a first-come, first-served basis and may sell out rapidly due to high demand.
What is your shipping policy for international orders?
We ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties.
Can I return a limited edition item?
Due to the exclusive nature of Mattel Creations products, many items are final sale. However, if your item arrives damaged or defective, please contact our support team within 30 days for a resolution.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and status by logging into your Mattel Creations account.
Are the apparel items true to size?
Our fashion pieces are designed with various fits, from tailored to oversized. Please refer to the specific size guide located on each product page to ensure you find your perfect fit.